Reservations Agent Job at Blue Harbor Resort & Conference Center, Sheboygan, WI

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  • Blue Harbor Resort & Conference Center
  • Sheboygan, WI

Job Description

Job Description

Job Description

Job Title: Reservations Agent

Reports to: Guest Services Manager & Rooms Division Manager

Job Overview: Answer telephone inquiries in a friendly and courteous manner, employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner consistent with Blue Harbor’s standards of quality.

Duties

  • Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc.
  • Promote Blue Harbor Resort & Conference Center and brand-specific marketing programs.
  • Assign reservations based on guest preferences and availability.
  • Read, retrieve, communicate and verify information including confirmation number to caller. Input and retrieve data using a computer reservation system and utilizing codes for efficiency.
  • Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. Know, understand, and communicate applicable deposit and guarantee policies as requested.
  • Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.
  • Weekends required.

Physical Requirements

  • Lift up to 10 lbs.
  • Sit and/or stand long periods.

Job Tags

Local area, Weekend work,

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