Front Desk Agent Job at Holiday Inn Express & Suites Louisville Downtown, Louisville, KY

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  • Holiday Inn Express & Suites Louisville Downtown
  • Louisville, KY

Job Description

Description

Hotel Front Desk Agent/Saturday & Sunday AM/PM SHIFTS

Are you ready to join our team of dedicated professionals at the front desk of a hotel in Louisville, KY, US? We are looking for a friendly individual to create a welcoming atmosphere for our guests, ensuring they have a comfortable and enjoyable stay. Your responsibilities will include verifying reservations, assisting with check-ins, and room assignments, handling special requests, processing payments, and maintaining open communication with fellow hotel staff members. By becoming part of the IHG hotel family, you will not only elevate our guests' experiences but also enjoy travel discounts at IHG properties worldwide. If you meet the qualifications for this role, apply today to take advantage of this opportunity! We have openings for both full-time and part-time positions. Don't wait - act now and embrace this exciting chance to be a part of our team!

Responsibilities

•Greet and check in hotel guests upon arrival
•Ensure that rooms are correctly booked and allocated to guests
•Follow all credit, cash-handling, and check-cashing protocols
•Keep up-to-date records of room availability, prices, and types
•Present guests with hotel services and alternatives in order to increase sales
•Be informed of the hotel's amenities, services, and activities
•Communicate room status updates with housekeeping staff
•Refresh meeting rooms as needed
•Be informed of what businesses offer in the downtown area so you can assist guests in making their trip everything they imagine
•Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment

Qualifications

•High school diploma or equivalent
•Previous customer service or hospitality experience is preferred
•Working knowledge of Opera is a bonus
•Excellent communication skills in English, the primary language used in the workplace
•Ability to stand for extended periods of time (8 hours per shift)
•Ability to lift up to 40 pounds
•Strong typing, grasping, writing, and listening skills
•A positive attitude is essential

Job Tags

Full time, Part time, Worldwide, Shift work, Weekend work, Sunday, Saturday,

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