Job Profile: Customer Care Representative
Responsibilities
· Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
· Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
· Thoroughly documents all contacts and conversations; follows up as required.
· Works with other departments to complete customer requests as needed, and minimize escalations.
· Gains proficiency in various administration and automated workflow systems.
· Processes complex and varied service requests.
· Represents our customer with professional pride to internal and external customers.
· Consistently meets/exceeds set quality and productivity metrics.
· Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.
Qualifications
· Current FINRA Series 6 license at time of application.
· High School diploma or equivalent.
· Up to 1 year experience with call center or customer service experience/training.
· Fundamental computer knowledge and maneuverability within window applications.
· Basic understanding of Microsoft office suite, specifically Word and Excel.
We are seeking reliable and experienced Armed Security Officers to become an integral part of our team. The selected individual will help... ...- $20.00 per hour About Us Sentry Force Security is a private security firm specializing in armed and unarmed uniformed security...
...Job Title: RN- Registered Nurse- Advanced Acute Care Trauma Unit Location: Wilkes-Barre, Pennsylvania Job Category: Inpatient... ...we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive...
Job Description KFC General Manager Description: At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter, and when we serve them with southern hospitality, we make our customers day. So our jobs are more than a paycheck...
A Carter Lumber Window and Door Installed Supervisoris responsible for overseeing window and door installation services, repairs and remodeling work performed by installers, both employees and subcontractors. Knowledge of building materials, local building codes and proper...
...historically under-resourced communities. We have proudly built schools that reflect our student population, with more than 60% of our teachers and staff across our network identifying as a person of color. Uncommon currently manages 53 schools serving more than 20,000...